All orders placed with A1 Fashion Goods will be dispatched using our preferred/reliable and reputable courier services. All orders sent are using a signed for and traceable delivery service.
We use 24/48 (where applicable) hour delivery system, after A1 Fashion Goods is in receipt of the payment.
We do accept goods returned to A1 Fashion Goods, however only in the following circumstances:
Where goods are returned, for any reason however must be unused & not damaged (customer mishandling) within 30 days starting from: one day after receipt of goods.
We cannot accept goods back that have been used or damaged by customer mishandling.
If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the product/s.
You the consumer have the right to cancel your order within 14 days of placing your order [beginning the day after receipt of the goods] without reason [cooling-off period], if the goods have been dispatched we will refund less the cost of shipping once the goods have been returned in original condition as sent.
In the unlikely event that your goods are received faulty please contact A1 Fashion Goods in a 'reasonable time' (proof is required on receipt of goods) and we will replace or repair the goods.
All returns should be sent back to us by Recorded Delivery or a Certified Delivery method requiring our signature upon receipt of goods to ensure returns are logged. This is also for the safe arrival of any return.
All returns to be made to – ‘A1 Fashion Goods, Unit 3 Nature Trail House, 12 Billet Road, London, E17 5DN’.
Please contact us at firstname.lastname@example.org to arrange this.
This does not affect your statutory rights as a consumer.
We will refund the value of the goods on receipt of them, we advise you to send them registered/recorded so that there is evidence of postage if the goods do not turn up. Please enclose a copy of your original invoice/ order details so we can trace the purchase.
Please note that all prices on our site are quoted in UK Pounds Sterling.
If you have an enquiry on any of our products/delivery information or a general question please do not hesitate to ask us. Please contact us at: email@example.com